Internal Service Error

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16 years 7 months ago - 16 years 7 months ago #866 by Ben Ezzell
Internal Service Error was created by Ben Ezzell
I'm getting an error (below) when I try to access index.php or guestbook.php although I can access /admin/index.php without any problems. The guestbook program is installed at www.melaniesinclair.com/guestbook and I have set permissions per directions as well as configuring the config.php file. Unfortunately, however, php is not a familiar programming language for this old timer. Can you help?

Ben
Code:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@melaniesinclair.ezzell.org and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.6 (Unix) mod_ssl/2.2.6 OpenSSL/0.9.8g DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at melaniesinclair.com Port 80

The server error log reports:
Code:
[Sun Feb 03 21:25:05 2008] [warn] mod_fcgid: cleanup zombie process 11265 *** truncated from a total of 40 zombie process warnings [Sun Feb 03 21:25:05 2008] [warn] mod_fcgid: cleanup zombie process 11524 [Sun Feb 03 21:25:05 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_mysql.dll' - C:\\WINDOWS/php_mysql.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:05 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_sockets.dll' - C:\\WINDOWS/php_sockets.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:05 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/mmcache.dll' - C:\\WINDOWS/mmcache.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:07 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_mysql.dll' - C:\\WINDOWS/php_mysql.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:07 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_sockets.dll' - C:\\WINDOWS/php_sockets.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:07 2008] [error] [client 66.249.70.45] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/mmcache.dll' - C:\\WINDOWS/mmcache.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:10 2008] [error] [client 74.6.24.76] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_mysql.dll' - C:\\WINDOWS/php_mysql.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:10 2008] [error] [client 74.6.24.76] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/php_sockets.dll' - C:\\WINDOWS/php_sockets.dll: cannot open shared object file: No such file or directory in Unknown on line 0 [Sun Feb 03 21:25:10 2008] [error] [client 74.6.24.76] PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\WINDOWS/mmcache.dll' - C:\\WINDOWS/mmcache.dll: cannot open shared object file: No such file or directory in Unknown on line 0
Last edit: 16 years 7 months ago by Pete. Reason: Please use the [ C O D E ] Tag for posting error messages

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16 years 7 months ago #868 by Pete
Replied by Pete on topic Internal Service Error
Hello Ben, and thank you for choosing the DigiOz Guestbook for your site.

Based on the error messages you are receiving in your log, it looks like your PHP Engine is not able to find the following 3 DLL files:
Code:
php_mysql.dll php_sockets.dll mmcache.dll

This could either be because the path to the to the dll files has not been correctly specified in your php.ini configuration file (by default I believe this path is "C:\php\extensions"), or the above 3 DLL files are corrupt, or the above 3 files don't exist in the specified extensions directory.

Please contact your webhost, and have them take a look at this and resolve it. That should resolve your issue with the guestbook as well hopefully.

Thanks,
Pete
DigiOz Webmaster
www.digioz.com

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16 years 7 months ago #871 by Ben Ezzell
Replied by Ben Ezzell on topic Internal Service Error
Hic quaestro, cum finiture, simplos erit! The problem, once resolved, turned out to be permisions. In your Installation Instructions, step 3 says to CHMOD the data folder and step 4 to CHMOD the text fles in the data folder to 777. The correct permissions should have been 755 (which they were originally). Once this was corrected, the guest book works okay.

Ben

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16 years 7 months ago #872 by Pete
Replied by Pete on topic Internal Service Error
Glad to hear you resolved your problem, even though the error messages that you posted from your log had nothing to do with file permission. :)
DigiOz Webmaster
www.digioz.com

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